FAQ'S
Store Information
We are located in the outdoor shopping center, Garden City Center at 105 Hillside Rd. Cranston, RI 02920. Learn More
Appointments are not necessary. Providence Diamond is open seven days a week, and there is always a specialist to assist.
We can be reached by phone: 401-946-7070 | email: [email protected]. We are also avaible through direct message on Instagram and Facebook.
No, we do not work on commissions in any way. We have specialists in every department to help with all of your jewelry or timepiece needs.
Repairs and Services
Repairs generally take 2 - 3 weeks. Some repairs may take longer than others depending on the scope of work. A repair specialist is always on staff to assist.
Appointments are not necessary for repairs. Walk-ins are welcome!
Yes, we size and repair watches. Our Service Department handles simple in-house watch repairs and also works directly with vendors for more complicated and intricate pieces.
Yes, we do change watch batteries - generally, while you wait or within 24 hours.
It is advised that rings are inspected for loose stones at least every 6 months. A Providence Diamond in-store associate can assist you with this at any time and also steam clean your jewelry. The inspection and cleaning service is always complimentary.
Each watch brand has different specifications for service needs. We recommend following the guidelines set by the manufacturer. For specific questions, please visit us in store or contact us directly at [email protected] or 401-946-7070.
Yes, we do jewelry appraisals for purchase/sale and for insurance purposes. Appraisals range in price depending on the item(s). Items purchased at Providence Diamond receive complimentary appraisals.
A jewelry appraisal assesses the value of your items on paper so they can be added to an insurance policy. This is the primary reason for an appraisal. Purchase/Sale Appraisals are a verbal assessment of the item for purchase or sale and are not valid for insurance purposes.
No, we do not sell jewelry insurance.
Yes, a specialist will be happy to steam and inspect your jewelry at no cost.
Policies
Articles in original condition, accompanied by a receipt, may be exchanged or refunded within 10 days of purchase. All estate Jewelry is final sale. All jewelry worn out of the store or any stickers taken off watches voids the return policy. Please see the online return policy here.
We do offer curbside pickup. Please call 401-946-7070 upon arrival.
Sizing and Fitting
Come in and a specialist will be there to assist you. Sizings can be rushed and most are done within 72 hours by our in-house jeweler.(complimentary for PD Brides).
Jewelry and Metals
Over time silver may tarnish due to oxidation. Regular use of a polishing cloth can help restore your piece. You can also have your silver jewelry professionally cleaned and restored here at Providence Diamond.
We carry a range of exclusive and global brands including Rolex, Tudor, Roberto Coin, Marco Bicego, Tag Heuer, Shinola Watches, Zoe Chicco, My Story Jewelry, Dana Rebecca, Mastoloni, and more. We also carry our own private label brands PD Collection and Providence Diamond Collection. Our Bridal brands include Sylvie, Noam Carver, Martin Flyer, Henri Daussi, Coast, Bleu Royale, and Carlex.
Diamonds and Gemstones
Yes, we can set your heirloom diamond in-house by our master jeweler.
Custom Design
Yes, we do. Our in-house design team uses state-of-the-art equipment to create custom jewelry from engagement rings to heirloom pieces. Please email her at [email protected] or call 401-946-7070.
Estate Jewelry and Antiques
Yes, we do buy Estate Jewelry, Diamonds, Silver, and Gold. Our Buyer is here between 11am-3pm Monday - Thursday and Saturdays. Walk-ins are welcome. You can email [email protected] if you prefer to book an appointment.
Yes, we buy Estate Jewelry, Diamonds, Silver, and Gold. We offer cash or check. We typically buy products made of precious metals from any era.
Yes, we bring in new Estate Jewelry frequently.
Yes, we do authenticate jewelry and watches. This service is complimentary. Please email [email protected] to book an appointment.
Order Information
Please email [email protected] or call our store at (401) 946-7070 to be further assisted. Someone will get back to you immediately.
Please email [email protected] or call our store at (401) 946-7070 to be further assisted. Someone will get back to you immediately.
Our Website
Please read our terms and conditions here.
Please read our privacy policy here.
Yes, we do! Please visit us in-store or speak to one of our associates at 401-946-7070.
Payment Options
Yes, we do! We offer Synchrony Bank Financing which is 0% interest for 6 months. SYNCHRONY ACCOUNT SIGN UP
